Shipping Policy

1. Shipping Method and Times

Shipping Information

At Tulip Star, we’re committed to getting your order to you as quickly and reliably as possible — and keeping you in the loop every step of the way.

Standard Shipping (Free Australia-Wide)

All orders include free standard shipping across Australia. Once your order is dispatched, it will typically arrive within 5–7 business days.

Express Shipping (Optional)

Need it faster? Express shipping is available on request for an additional cost. Just email us at support@tulipstar.com.au before placing your order and we’ll and we'll do our best to assist you.

International Shipping

We don’t offer international shipping just yet — but we’re working on it. If you're overseas and keen to get your hands on Tulip Star pieces, please  get in touch and we’ll see try to work something out.

NOTE: We are not responsible for shipping carrier delays.

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Order Process

01.

Order Processing Time 

Orders are typically processed within 2-3  business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.

02.

Tracking your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

Shipping Restrictions

Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.

 

Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

04.

Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at support@tulipstar.com.au within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.
Is it free shipping?

We offer free standard shipping Australia-wide with every purchase of Tulip Star piece. No hidden fees, no surprises — just your  necklace  delivered to your door.

 

How long does it take to receive my order?

All orders include free standard shipping across Australia. Once your order is dispatched, it will typically arrive within 5–7 business days.

What is your Returns And Refunds Policy

Please refer to our Refund Policy for information on returns and refunds related to your order.

Contact Us 

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at support@tulipstar.com.au

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.  Keep in mind that a rerouting fee may be charged by the courier to change your address.

 

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Tulip Star respectfully  acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to them, their cultures, and Elders past and present.