You have questions? We’ve got you covered!

From product care to shipping details, our FAQs cover the things you're most curious about. It’s the quickest way to get the info you need — no waiting required.

Product & Details

How does the size and fit work?

Each piece is designed to sit comfortably and flatter the neckline. Pendants are crafted to be eye-catching yet elegant, while chains include adjustable lengths so you can style them solo or layered with ease.

What makes this necklace different from standard gold-plated jewellery?

Tulip Star necklaces are crafted in 18K Gold Vermeil — a 925 sterling silver base coated with a 2.5µm thick layer of gold, five times thicker than standard plating. This means superior durability, a richer finish, and luxury that lasts.

Is it suitable for sensitive skin?

Yes. Each piece is made with a hypoallergenic sterling silver base and coated in high-quality 18K gold. We design with sensitive skin in mind, so you can wear your jewellery daily with confidence.

Can I layer it with other necklaces?

Absolutely. Our designs are versatile and made to layer — whether with other Tulip Star pieces or your personal favourites. Adjustable chains make it easy to style different lengths together.

Will it tarnish or fade?

Tulip Star jewellery is crafted in 18K Gold Vermeil — a solid 925 sterling silver base coated with a 2.5µm thick layer of gold, making it far more durable than standard gold-plated pieces. With proper care, it will maintain its brilliance and resist tarnishing for years. Each necklace also comes with a protective pouch and cleaning cloth to help preserve its glow.

Orders, Shipping & Returns

How long does shipping take?

Orders are typically processed promptly, with delivery times varying by location. You’ll receive estimated shipping times at checkout.

Do you ship internationally?

Yes, international shipping is available to most destinations.

Can I track my order?

Yes. A tracking link will be provided via email once your order has been dispatched.

What if I receive a faulty or damaged item?

If your item arrives damaged or defective, please contact our customer service team promptly for a replacement or refund.

What’s your return policy?

We accept returns within the specified time frame if the item is unused, unworn, and in its original packaging.

WARRANTY 

What is your warranty policy? 

Our warranty policy applies to all Tulip Star jewellery .

All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.

In the unlikely case of a faulty item, Tulip Star offers a One Year warranty starting from the date the jewellery is delivered to you.  This warranty specifically covers any manufacturing faults however excludes damages caused by wear and tear, oxidisation, and broken chains.

It’s important to note that this warranty does not cover lost, damaged, or chipped stones or crystals.

For all warranty claims, please email your request to support@tulipstar.com.au including your order number and full details of the fault including images, and our team will be in contact regarding the next steps

Where can I make a warranty claim?

To make a warranty claim, please email your request to support@tulipstar.com.au including your order number and full details of the fault including images, and our team will be in contact regarding the next steps.

 

Is this a good piece for gifting?

Gold Vermeil has a sterling silver base with a much thicker layer of gold (2.5µm in Tulip Star’s case), ensuring longevity and a premium feel. Gold-plated jewellery usually uses a base of brass or other metals with a very thin gold layer that wears off quickly..

How do I style this necklace?

Gold Vermeil has a sterling silver base with a much thicker layer of gold (2.5µm in Tulip Star’s case), ensuring longevity and a premium feel. Gold-plated jewellery usually uses a base of brass or other metals with a very thin gold layer that wears off quickly..

What is the difference between gold vermeil and gold-plated?

Gold Vermeil has a sterling silver base with a much thicker layer of gold (2.5µm in Tulip Star’s case), ensuring longevity and a premium feel. Gold-plated jewellery usually uses a base of brass or other metals with a very thin gold layer that wears off quickly..

Can’t find what you need?

We’re here to help. Whether you’re deciding between pieces or need support with your order, our team is just a message away. Drop us a note and we’ll get back to you within 1–2 business days — with the care and attention you deserve.

contact us

Subscribe to our newsletter to receive the latest offers and news.

You are now subscribed to Tulip Star's newsletter!

Quick Links

Home

Products

About us

My Cart

Need Help?

Account

Contact Us

FAQs

Basket Ideas

Quick Links

Privacy Policy

Shipping Policy

Return & Refund Policy

Terms & Conditions

©2025, Tulip Star

Tulip Star respectfully  acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to them, their cultures, and Elders past and present.